This morning the airline agent told me our flight from Auckland (AKL) to San Francisco (SFO) was fine….at the end of my workday today I finally took the time to read the Flyertalk thread my brother had sent me on United’s New Zealand flights. Reading through the thread I noticed several people had a problem with their AKL to SFO flights as being cancelled. I took a look at our reservation and realized that our flight had also been cancelled.
Thus, I quickly stopped everything and texted my husband that he needed to bring home dinner. Two hours later I was still on the phone with United. It took me five calls to get everything fixed.
Things were more complicated than typical passengers as we were flying on award tickets. And the flight was discontinued, not just one flight cancelled. So United could not just put us on their next flight. They also could not force another airline to grant us award tickets.
During my many waits on hold I researched alternatives. My ideal situation was flying from AKL to Houston and then catching a flight from Houston to our home. But that flight is on Air New Zealand and they could not get us on it. Thus, I figured we could maybe connect in Sydney and fly home that way.
Thankfully the agent was once again able to get us overrided onto that flight so we could use our points even though business saver tickets were not available. We come back to the US through SFO. The one positive of this is that we are now in first class from SFO to the East Coast. Before we were just in coach.
So, crisis number two has been averted as well. Thank goodness it is Friday. Today has been very stressful.